Frequently Asked Questions
In-Person Visits Safety
What safety protocols are you taking to ensure that patients can come into the office safely?
To keep our staff and patients safe, we are requiring anyone with Covid and flu-like symptoms to have a virtual visit first. We have installed plexiglass barriers at our check-in areas and we require face masks and social distancing for our staff and patients. Additionally, our staff is cleaning the lobby and exam rooms routinely throughout the day.
Can I bring a guest with me to my visit?
Patients are encouraged to come alone to their physician practice and outpatient visits whenever possible. However, if assistance is needed for patient safety or care needs (i.e. ambulation, toileting, cognitive or mental deficits), patients may have one visitor per patient.
For social distancing purposes, no visitors will be permitted to accompany patients for procedures and tests including: labs, infusion, imaging and radiation appointments.
Masks are required of all patients and visitors unless otherwise stated below and must remain on at all times, unless the provider asks you to remove it for care purposes. Patients and visitors will be screened prior to their appointments and upon entry to physician practices.
Virtual Visits
What are the benefits of a virtual visit?
Virtual visits can be done from the comfort of your own home, or from any location that you have access to a phone, tablet, or computer. You are able to see and hear your provider without having to come into our office. If you are immunocompromised and worried about leaving your home, we are still able to be right there with you via a virtual visit.
What types of information do I need to have a virtual visit?
Your provider will need your symptoms, height, weight, and temperature and blood pressure if you have access to a thermometer or blood pressure cuff.
What if I need labs or other diagnostic testing?
Virtual visits are great because you can get the care you need from the comfort of your home, work, or anywhere you can use your cell phone, a tablet, or a computer. We will send you a link to connect with your provider.
Why are virtual visits required for patients who are sick?
Virtual visits are required first if you have Covid or flu-like symptoms because we want to keep our other patients, providers, and staff as safe as possible. We do not do Covid testing in our offices, therefore, if you need a Covid test, your provider can tell you where to go to get tested.
How much will my visit cost?
A virtual visit with your provider will cost the same amount as it would if you have a visit in our office. The amount you pay depends on your insurance. If you do not have insurance, it costs the same amount as a visit in our office. We will bill you for anything you owe.
What time of day can I have a virtual visit?
Our providers do virtual visits at the same time they are normally in the office. You can have a virtual visit Monday through Friday from 8am-5pm, or Saturday 9am-1pm.
Preparing for Your Appointment
Are all visits the same?
Yes, basically there are 3 types:
- Complete Physical – Is the “once year” visit when we focus in the screenings appropriate to you: cholesterol check, screening for breast, colon, prostate cancer, etc. . We also see if you need a shot and review your chart to be sure we are doing every thing we need to. Dietary and healthy life style counseling is usually provided. We usually allocate 30 minutes for this.
- Routine Office Visit – The purpose of the office is to check on chronic problems such as diabetes, high blood pressure, ADD or to follow up after an admission to the hospital or after you were diagnosed with an acute problem (pneumonia, UTI) that needs to be check
- Acute, Same Day or Sick Visit – We schedule it when you have an acute problem (a cold, fever, a skin infection, cough, UTI etc) and we only talk about that particular concern. We give you a 15 min appointment but we may need to squeeze you in between patients.
What do I need to bring with me the day of the visit?
- Medication list (or your bottles)
- If possible, a list of medicines covered by your insurance
- Make the best out of your visit!!
How should I prepare for my visit?
- Have a clear idea of the reason for your visit and if there is enough time we could go over additional concerns, but that is not always possible.
- Be ready to tell us if you need refills, what medicines you need, and if you use your local pharmacy or you mail your prescription (3 month supply) or both.
What happens after the visit?
- If you need a follow-up with us, even months in advance, it is better to schedule the visit before you leave.
- If you will be referred to a specialist or have a special test (MRI-CT-Ultrasound) we will call you within few days to let you know when and where to go, but if we don’t, please call the office and ask for the Patient Care Referral Coordinator (Kendall) or the doctor’s nurse about it
- Test Results: unless otherwise decided, we always mail or call the results of the tests we order; call the office if you don’t hear from us in few days.
Medications & Test Results
Why do I need to bring my medication bottles to each appointment?
Medications are reviewed at each appointment. The physician needs to know what medications you are taking to plan your course of treatment and provide instruction. Providing the medication bottles will give all the information needed to the provider.
How do I get a refill of my medication?
Contact your pharmacy. The pharmacy will request authorization from the physician. Please allow two to three days for a refill to be processed.
When will I receive my test results?
You will be notified of your test results upon the physician reviewing them. In some cases a return appointment may be necessary to discuss the results, answer questions and provide further treatment options.
Contacting LeBauer HealthCare
What are your regular hours of operation?
Our sites are typically open Mon-Fri from 8 am -5 pm. We do not close during lunch. Some of our providers offer early morning or evening appointments to accommodate your busy schedule. Please call the office for availability. We also offer a Saturday clinic which is open from 9 am until 2 pm for any acute needs. Please call the office with any questions about our hours of operation or Saturday clinic.
How does the office handle my phone calls?
Your calls are important to us and we try to answer within 24 hours, unless it is an urgent call.
When you call, our front desk staff will take your information and reference your Electronic Medical Records. We will also communicate with the nurse on staff. In urgent cases, the nurse and doctor will take action immediately. In all other cases, your request will be addressed within 24 hours. Please note: During busy season (winter, flu time) it may take more than 24 hours.
For refills, please call five days before you run out (if you use your local pharmacy) and two weeks in advance if you mail your prescription. Please note: Refills are not considered “urgent” requests.
If you have an emergency (a situation that is worse than “urgent”) you should go to the ER immediately or call 911.
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