Why Patients Love Virtual Visits
Hundreds of LeBauer patients have participated in virtual visits with their providers during the past few weeks. Patients are finding this new way to connect with their doctor reassuring and convenient.
Both primary care providers and specialists throughout LeBauer practices are offering WebEx video visits and telephone visits for those without video capabilities. If patients are unable to access WebEx, offices can also arrange for Zoom or FaceTime video visits, or using doxy.me, which connects you without the need to download an app or create an account.
Here is what a few of our patients recently said in surveys about their experience.
Support on the How-To
“I had never done a video visit before. The nurse explained how to download the app to my phone, and the WebEx visit went extremely well! Dr. Blyth was outstanding,” says one grateful patient of LeBauer HealthCare at MedCenter High Point.
A Phone Visit for a Routine Checkup
“I had a phone visit since I am a high-risk patient, and an exact time was arranged the previous day. This had been scheduled as a routine four-month checkup. I believe we understood each other and her suggestions and medication are helping,” says another LeBauer patient.
The Doctor Showed Concern and Respect
“This was a first-time medical WebEx visit with Dr. Hunter. The visit was excellent. Dr. Hunter was aware of my health profile, showed concern and respect, and addressed a stay-healthy, go-forward plan,” says a patient of LeBauer Horse Pen Creek.
From the Doctor’s View
Dr. Erica Wallace, a primary care provider at LeBauer Horse Pen Creek, has seen a number of patients through virtual visits.
“Virtual visits by video or phone are a great way we can care for our patients because it allows them to stay home and reduces the risk of being exposed to coronavirus,” says Wallace. “We can tell a lot about a patient’s condition by listening to them describe their symptoms and asking questions. Of course, we also want to hear the patient’s questions. And, if we think a patient needs a simple test, like a finger stick, a strep test, or a flu test, we can often arrange to do that at their car in the office parking lot.”
If a doctor decides a patient needs testing for coronavirus, they will give exact instructions to the patient about how to get tested and how to quarantine at home while awaiting test results.
Social Distancing for Health Care
Virtual visits by video and phone are the best way to practice social distancing in the health care arena. The other benefits of virtual visits include:
- You don’t have to travel to the office, eliminating drive time and saving gas.
- There is no waiting room time.
- Enjoy the comfort of your home while talking to your doctor. You can wear your pajamas and sit on your bed or couch if you want. As long as you have a good internet connection and enough light for the doctor to see you, you can have a great “face-to-face” discussion.
Scheduling a Virtual Visit with Your Provider
If you need to schedule a visit with your health care provider, call the office to discuss your symptoms and needs or request an appointment online. A nurse or doctor will decide if you can receive the care you need with a virtual visit by video or phone or if you need to come in for an appointment. Your provider will provide an appointment time and exact instructions for your visit.
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