FAQs

How does the office handle my phone calls?

Your calls are important to us and we try to answer within 24 hours, unless it is an urgent call.

When you call, our front desk staff will take your information and reference your Electronic Medical Records. We will also communicate with the nurse on staff. In urgent cases, the nurse and doctor will take action immediately. In all other cases, your request will be addressed within 24 hours. Please note: During busy season (winter, flu time) it may take more than 24 hours.

For refills, please call five days before you run out (if you use your local pharmacy) and two weeks in advance if you mail your prescription. Please note: Refills are not considered “urgent” requests.

If you have an emergency (a situation that is worse than “urgent”) you should go to the ER immediately or call 911.

What happens after the visit?

If you need a follow up with us , even months in advance, is better to schedule the visit before you leave.

If you will be referred to a specialist or have a special test (MRI-CT-Ultrasound) we will call you within few days to let you know when and where to go, but if we don’t, please call the office and ask for the Patient Care Referral Coordinator (Kendall) or the doctor’s nurse about it

Test Results: unless otherwise decided, we always mail or call the results of the tests we order; call the office if you don’t hear from us in few days.

What do I need to bring with me the day of the visit?
  • Medication list (or your bottles)
  • If possible a list of medicines covered by your insurance
  • Make the best out of your visit!!

Before the visit

  • Please call for an appointment. We don’t take walk-ins
  • Please bring a list of your medicines or all your bottles. That will be very helpful to us, particularly if you take more than 3 drugs

During the visit

  • Have a clear idea of the reason for your visit and if there is enough time we could go over additional concerns, but that is not always possible
  • Be ready to tell us if you need refills, what medicines you need and if you use your local pharmacy or you mail your prescription  (3 month supply) or both

After the visit

  • If you need a follow up with us , even months in advance, is better to schedule the visit before you leave.
  • If you will be referred to a specialist or have a special test (MRI-CT-Ultrasound) we will call you within few days to let you know when and where to go, but if we don’t, please call the office and ask for the Patient Care Referral Coordinator (Kendall) or the doctor’s nurse about it
  • Test Results: unless otherwise decided, we always mail or call the results of the tests we order; call the office if you don’t hear from us in few days.
Do you do walk-in appointments?

Yes if time is available, usually for an acute problem.

Are all visits the same?

Yes, basically there are 3 types:

  1. Complete Physical – Is the “once year” visit when we focus in the screenings appropriate to you: cholesterol check, screening for breast, colon, prostate cancer, etc. . We also see if you need a shot and review your chart to be sure we are doing every thing we need to. Dietary and  healthy life style counseling is usually provided. We usually allocate 30 minutes for this.
  2. Routine Office Visit – The purpose of the office is to check on chronic problems such as diabetes, high blood pressure, ADD or to follow  up after an admission to the hospital or after you were diagnosed with an acute problem (pneumonia, UTI) that needs to be check
  3. Acute, Same Day or Sick Visit – We schedule it when you have an acute problem (a cold, fever, a skin infection, cough, UTI etc) and we only talk about that particular concern. We give you a 15 min appointment but we may need to squeeze you in between patients.
What do I need to do before an office visit?

Please call and schedule a visit as we don’t take walk-ins.

What are your regular hours of operation?

Our sites are typically open Mon-Fri from 8 am -5 pm.  We do not close during lunch.  Some of our providers offer early morning or evening appointments to accommodate your busy schedule.  Please call the office for availability.  We also offer a Saturday clinic which is open from 9 am until 2 pm for any acute needs.  Please call the office with any questions about our hours of operation or Saturday clinic.

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